Privacy Policy

Please read our Privacy Policy carefully with regard to the collection, storage and handling of your personal information, both at the clinic and online.


Your Data

What we collect and why
When using our website, we require your name and email address as a minimum when using our contact form. You may wish to provide a mobile number for us to contact you. We ask for your consent for this data to be collected and stored so we can contact you and answer your query. Your shipping address and payment information are requested when purchasing from our E-store. You can choose whether you would like to create a customer account to save any shipping or payment information. When booking an appointment, we require your name, mobile number, email address, age and answers to a brief safety questionnaire (yes/no answers) to be able to identify you at your appointment, and to ensure there are no major concerns that could mean treatment is contraindicated. We may use your email address to update you on new treatments we are providing or new offers, if you consent to this.

Who we share this information with
Your personal information provided by you on our website and booking system is handled confidentially and is not shared with or sold to any other parties, unless we are required by law to do so. Your payment information is never shared. You may request details of your stored personal information, its update or deletion, by contacting us at

How we store your information
Personal information provided by you on our website is stored by our web host on a server with SSL security encryption. You can read their Privacy Policy here. Likewise, your booking information is stored on an SSL encrypted server hosted by Acuity Online Appointment Scheduling. You can read their Privacy Policy here. Payment information, should you choose to save it, is stored by reputable payment handlers Stripe and PayPal when booking appointments. These are also the payment handlers integrated into our E-store, hosted by Personal and payment information collected by these services is not shared to any other parties - you can refer to Stripe and PayPal’s own Privacy Policies. Hourglass Aesthetics Ltd therefore does not directly handle your online payments.

Your information at the clinic
We collect data from you as a legal requirement when having a clinical consultation. Personal information, contact details and clinical encounters are documented in your file using an Electronic Patient Management System at each of the dental practices we operate in. These practices are NHS-inspected and have modern, secure IT solutions fit for this purpose. We also create a paper booklet to document any procedural notes, adhere product/batch stickers, contain your consent sheet and your medical prescription. Confidential physical data as such is stored securely at each practice and does not leave the venue. You may request a copy of your records by contacting us at


Cookies are small files downloaded onto your computer during most website visits, designed to enhance your online experience by taking note of how you use websites and remembering your preferences via your internet browser. They do not allow us to see any of the actual files on your computer. By using our website we assume you agree to our use of cookies. However, you may wish to disable cookie by going to your browser’s settings/preferences. Click here to learn more about cookies.

Google Analytics & Facebook Pixel

This site does use Google Analytics and Facebook Pixel to collect statistical information about this website’s visitors, via cookies. This is not personal information, but anonymous information such as IP address, browser type, time of website visit, pages visited and operating system used, which helps us understand how users access our website, how we can improve its accessibility/functionality, and help better target our Facebook marketing. You can block Google Analytics used on any website by following this link. You can opt-out of Facebook remarketing by clicking here.